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FAQ

Frequently asked questions

Answers about starting, meetings, proposals, follow-up and pricing.

Updated

Getting started

How quickly can I start?

Create an account and add notes from a recent client conversation. You do not need to set up an integration to start.

What is included in the trial?

You can try Scalyx for 14 days without a credit card. Current capabilities and limits are shown at sign-up and in the app.

Do I need to install anything?

No. Scalyx runs in your browser on desktop and mobile.

Can I start with existing customers?

Yes. Add notes from an existing customer conversation and start with a summary, task or follow-up draft. You do not need to find new leads first.

Can I use Scalyx without a CRM?

Yes. You can start with your own contacts or a conversation. If you use a CRM, decide where your authoritative contact records live.

How should I evaluate the trial?

Choose one recurring task and compare preparation, corrections and usable results with your current process. Check whether the next action is clear too.

Meetings and proposals

Can Scalyx use my own proposals?

You can use previous proposals as the basis for a new draft. Always review the content and enter missing amounts yourself.

What if information is missing?

Missing amounts or agreements remain visibly open. Review the draft before using it.

Does Scalyx record meetings?

Scalyx does not record your conversation. You add notes or a transcript.

Can I add a transcript?

Yes. You can add your own notes or a transcript. Scalyx uses that content as context for a summary and possible next steps.

How does Granola work with Scalyx?

You can import Granola notes with your own API access or set up automated delivery through Zapier. You can also add notes yourself.

Can I use my own proposal structure?

Yes. Previous proposals can provide a structure. Review the new draft for scope, terms and correct customer details.

What happens to unknown amounts?

They remain open in the proposal draft. Enter amounts from your own calculation or agreement before using the proposal.

Email and follow-up

Does Scalyx send emails on its own?

An individual email is sent through your connected mailbox after you approve it. You approve a campaign before it follows its configured steps and stop rules.

Do I need my own mailbox?

You can start without a mailbox. To send from Scalyx, connect a supported Gmail or Outlook account.

How can I tell whether a message was sent?

Check the status in Scalyx and the sent folder of your connected mailbox.

Can I approve an email by voice?

Yes. Have the sender, recipient, subject and message read aloud. You can correct or stop it; an edited version needs fresh approval.

Can I create a draft without sending it?

Yes. A draft and a sent message are separate steps. Review the content and recipient before approving an individual email.

What happens after I approve a campaign?

The campaign follows its configured steps and stop rules. Review recipients, variants and timing before approval.

Can Scalyx retrieve mailbox replies?

With a supported Google or Microsoft connection, Scalyx can retrieve mailbox replies for follow-up. You set up access through your own account.

New customers

What is a sales signal?

A recent event that may make outreach relevant, with a source and date. It is no guarantee of buying intent.

Do I need to replace my CRM?

No. Scalyx works alongside your CRM. Contacts can be imported from supported systems; changes are not automatically written back.

Where do sales signals come from?

Scalyx researches company context and shows the available source and date for signals. Decide whether a signal is still current and relevant.

Can I email every prospect I find?

No. A discovered address or public signal does not itself permit marketing email. Check the applicable contact rules and source before starting a campaign.

Do I need my own Apollo account?

The Apollo connection uses your own access. Scalyx can import saved team contacts and enrich people; access to the full Apollo database is not included.

Data and pricing

Are AI outputs always correct?

No. Check facts, agreements, recipients and amounts. Scalyx prepares drafts; you decide what to use.

How much does Scalyx cost?

Solo starts at €39 per month. Team is €79 and Pro €129 per user per month. See the pricing page for current options.

Where can I read about data processing?

Read the privacy notice and Security and data page. You can also email us a specific question.

Does Scalyx write changes back to my CRM?

No. The described CRM connections import contacts. Changes to deals, contacts or notes are not automatically written back.

What do the free tools do with my input?

The follow-up generator processes names and notes locally in this tab, without AI or storage. Reloading clears the input. Proposal templates are downloads without registration.

Try it with your own conversation

Start 14 days free